Return and Exchange

We have a return/exchange policy of 14-days from the date of delivery. If you are not satisfied with
any product you receive, you can request for a replacement as long as it meets our conditions*.
*Items which have any stains, emit, body odors, perfume scents, have any kind of marks, damages
or water stains will not be accepted for returns or exchanges. Product tags should be intact. Also
there will be no returns & exchanges during promotional/sale periods.

Procedure:

We have a 7 day return/exchange policy (DISCOUNTED ITEMS CANNOT BE RETURNED OR
EXCHANGED)
Please email us a return request on info@cszonlinestore.com with the subject line
“Return/Exchange Request-”
For more details, please get in touch with our 24 hour Customer Care Center (+92-306228391)

Refund:

  1. Cash on delivery orders: Refund will be in the form of cheque,
  2. Online paid: Price of the bought product will be reversed on your debit / credit card.
    Returns, Exchanges & Refunds will only be facilitated for the goods purchased through
    www.cszonlinestore.com only.

Refunds will be processed once the items have been received at our address mentioned above.
Please email at info@cszonlinestore.com with the following info:

  1. For all cash on delivery orders, request for pay order will be filed. Please send us the following
    information:
    1. Bank account no.
    2. Account title
    3. Branch code
    4. CNIC no.
    5. Order no.
    6. Items for refund
  2. For orders paid using credit/debit card, refund will be credited into the same account. It takes up to 5-6
    working days for online refund to reflect on your statement.
    3.Any shipping, handling costs or taxes are non-refundable.

Please Allow Us Up To 20 Days For The Refund To Be Processed After Goods Are Received.
Returns, Exchanges & Refunds Will Only Be Facilitated for the Goods Purchased Through
www.cszonlinestore.com Only.
Goods & items purchased on sale or other promotions are not eligible for returns & exchange or
refunds, unless you have received damaged goods.