What is the 14-day Checking and Replacement Warranty?
Our 14-day Replacement and Checking Warranty is a service we created in order to give
you peace of mind. You have 14 days, that’s 336 hours, to check your product for any
unlikely issues. We’ll verify your claim and replace the product for you. In case you find
any of the following issues, give us a call or email us:
- You accidentally received the wrong product
- You have been overcharged
- You found manufacturer defects
Are your Products Genuine/Original?
At CSZ ONLINE STORE, we believe in originality. “If it’s not original, it’s not at CSZ ONLINE STORE, is our policy and we stand by it. As such, every product you find at CSZ ONLINE STORE, whether it’s for Rs. 200 or Rs. 200,000, is 100% genuine/original.
What is the Delivery Time?
While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 3-5 working days.
Do you have an Exchange Policy?
Yes, we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 14 days of receiving the product.Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.